Effective Date: 4th February, 2026

This Spaces Policy governs the use, access, and booking of all spaces at 1HomeOffice Sanctuary (“Sanctuary”). It defines how spaces are reserved, how they may be used, and the expectations for all guests and members.

This policy applies to the following Sanctuary spaces:

• Workstations
  
  
• Private Alcoves
  
  
• Conference / Meeting Rooms
  
  
• Event Spaces (Inner Courtyard & Long Courtyard)
  
  

Space Types & Intended Uses

Workstations

Individual desks designed for focused, solo work.

Private Alcoves

Semi-private workspaces ideal for one or two people.

Conference / Meeting Rooms

Private enclosed rooms for meetings, discussions, presentations, or collaborative sessions.

Event Spaces

Open-air courtyards (Inner Courtyard & Long Courtyard) intended for curated group events, workshops, or gatherings.

Each space is designed for a specific type of use and must be booked according to its designated booking method.

Booking & Access Rules

Workstations & Private Alcoves – Day Pass

• Bookable using Day Passes only.
  
  
• Each Day Pass grants 8 hours of access per day.
  
  
• Available as single-day or multi-day options.
  
  
• After purchase:
  
  
  • You will receive a reservation link immediately.
    
    
  • You select your preferred date and start time.
    
    
  • Confirmation is provided within 24 hours.
    
    
• You may not access these spaces outside your confirmed hours.
  
  
• Workstations and Alcoves do not include walk-in access without a confirmed booking.
  
  

Conference / Meeting Rooms – Packs

• Bookable through hour-based Packs only.
  
  
• Minimum booking: 4 hours.
  
  
• After purchase:
  
  
  • A reservation link is sent immediately.
    
    
  • You select your date and time block.
    
    
  • Confirmation is provided within 24 hours.
    
    
• Meeting rooms must be used only during the confirmed time block.
  
  

Event Spaces – Inquiry Only

• Event Spaces are not bookable through Day Passes or Packs.
  
  
• To request an Event Space:
  
  
  • Submit an inquiry via the website with event type, preferred date/duration, number of attendees, and any special setup needs.
    
    
  • A Customer Service Representative will respond with availability, pricing, and confirmation steps.
    
    
• Event bookings are approved on a case-by-case basis and are not immediate; final details are confirmed once approved by the Sanctuary team.
  
  
• This ensures capacity, layout, staffing, and experience standards are maintained.
  

Guest & Attendee Policy

• Workstations: Guests are not permitted.
  
  
• Private Alcoves: One guest allowed (maximum 2 people) when booked with a Day Pass.
  
  
• Conference / Meeting Rooms & Event Spaces: Guests are permitted up to the space’s confirmed capacity.
  
  

All guests must comply with Sanctuary policies and may need to check in at the front desk if requested.

Amenities & Included Services

All spaces include standard amenities such as:

• Enterprise-grade high-speed Wi-Fi
  
  
• Complimentary coffee, tea, and water
  
  
• Access to printing facilities (B/W & color)
  
  
• Access to the kitchen and common rest areas
  
  
• On-demand support during staffed hours
  
  

Specific amenity availability may vary by space type; additional setup requests (e.g., AV equipment) should be communicated at the time of booking.

Space Etiquette & Usage Expectations

To ensure a respectful, productive environment:

• Please keep noise at a considerate level in shared areas.
  
  
• Leave meeting rooms and desks tidy after use.
  
  
• Do not rearrange furniture without approval.
  
  
• Guests should remain with their host and respect booking durations.
  
  
• Equipment or furniture must not be removed from its designated area.
  
  

Users may be asked to end a call or relocate if the sound carries beyond acceptable levels.

Cancellation & Refund Policy

Workstations & Meeting Rooms

• Cancellations accepted up to 48 hours before the booking start time.
  
  
• Last-minute cancellations may not be eligible for a refund.
  

Event Spaces

• Cancellation terms are provided at the time of booking and may vary based on event type and lead time.
  
  
• Standard cancellations typically require at least 48 hours’ notice, unless noted otherwise.
  
  

No refunds or credits will be issued for no-shows or early departures.

Operating Hours & Access Limitations

• Standard operating hours are Monday – Friday: 8:00 AM – 7:00 PM.
  
  
• Requests for access outside normal hours may be considered on a case-by-case basis and may incur additional fees.
  
  
• Space access is granted only during confirmed booking windows.
  

Weather & Event Space Conditions

• Event Spaces are open-air and weather-dependent.
  
  
• Severe weather may require:
  
  
  • Rescheduling options, if available.
    
    
  • Coordination of available alternatives.
    
    
• Changes to Event Space use due to weather will be communicated as soon as possible.
  

Safety & Conduct

• All guests must adhere to fire safety guidelines and occupancy limits.
  
  
• Illegal or disruptive behavior is prohibited and may result in eviction or booking cancellation without refund.
  
  
• Users must follow staff instructions during emergencies.
  

Policy Updates

1HomeOffice may revise this Spaces Policy at any time. The most current version will always be available on our website.